Remote Helpline Counsellor Days EAP

The Role: What you will do?

As Counsellors, we are called to support and empower our clients. We equip individuals with the tools and autonomy they need to overcome challenges in their lives and safeguard their emotional health and wellbeing for the future. If you share our commitment to providing impactful, goal-focused support, come and join our team! 

Getting to Know Us

Hello! We’re the EAP Helpline team at Vita Health Group. We work with clients who access our service through their employer / private medical insurer and help to find the right support for them, right there in that moment.

The work we do is a little different to sessional counselling, with a single-issue focus, designed to provide immediate support for each client we see. Working at a peripheral level, we can also provide a channel for clients to access ongoing support, through signposting and onward referral to our Brief Interventions team. The pace and variety of the work we do enables us to draw on all our counselling skills and provides exposure to a wide range of presentations, to develop our clinical knowledge.

As clinicians the work we do can be isolating, but whilst we may work from home, none of us work alone! Here at Vita, we are supported both personally and professionally by a close, connected team and strong clinical leadership. We share the challenges and the successes of our work together and create space for reflection and self-care. We take our development seriously, with high quality CPD, exceptional clinical supervision and ongoing training opportunities. There are also fantastic opportunities for career progression, because we are growing so quickly and we believe in developing talent from within, whenever we can.

If this sounds like the right fit for you, we can’t wait to welcome you on board! 

Working Patterns

We have full time hours available at 37.5 hours per week. There are a variety of shift patterns, some of which include weekend and evening working.

Getting to know you

This is role for passionate, dynamic clinicians who are looking to make a tangible difference to their client’s emotional health and wellbeing. Alongside this, you will also be able to demonstrate:

• Recognised Counselling Qualification (Level 4 or above)
• BACP Registered Membership or equivalent.
• (NCS Accredited Professional status is also accepted. Unfortunately, Individual and Student Membership cannot be accepted).
• Minimum 2 years or 150 hours post-graduate counselling experience.
• Awareness of and commitment to supporting and facilitating diversity and inclusion
• Experience of working with diverse client groups, delivering counselling remotely and using PHQ9 and GAD7 assessment tools would be great to see, alongside knowledge of using the Stepped Care model.
• An awareness of and commitment to supporting and facilitating diversity and inclusion
• Willingness to travel, which may include overnight stays on occasion, as and when required

Next Steps

• If successful after an initial screening call and interview, we will discuss and agree your shift pattern and contract. 
• We will provide you with all the IT equipment needed, and check in with you prior to your start date to ensure you have everything you need.
• You will receive a full 3 week induction, online and with others, which starts with a introduction from the service managers and meeting some of your new colleagues.
• We will support you with “on the job” training to help you practice and use your telephone and IT skills. We have a team of seniors there to support you every step of the way.  

Why Vita Health Group?

Vita Health Group celebrates life. Improving lives physically and mentally drives everything we do.  Now part of Spire Healthcare Group plc we have been providing physical and mental health services for over 30 years. We work in partnership with the NHS, are engaged by insurers and some of the UK’s largest corporate companies to support their workforce and provide a full range of physiotherapy services to private customers.

To achieve our mission of Making People Better, we recognise the importance of investing in our staff. We are an award-winning employer recently recognised nationally as “Best Company to Work for” at the Health and Wellbeing Awards 2024.

This is also recognised by current employees – our most recent Employee Survey results showed the top 5 reasons to work here as being:

• Supportive team and management
• Positive work environment
• Wellbeing and mental health support
• Trust and respect
• Autonomy and flexibility

We are keen to progress your skills and enable career development and provide regular Continued Professional Development opportunities including secondments, management training, a mentoring scheme, apprenticeships and regular events and webinars across a range of clinical disciplines.  In addition to a competitive salary, we also offer the opportunity of a flexible work life balance and a comprehensive benefits package which you can view here: https://www.vitahealthgroup.co.uk/join-us/careers/

Vita Health Group is proud to be an equal opportunities employer and is seeking to improve the diversity of its workforce.  We are committed to Equality, Diversity & Inclusion best practice and positively encourage applications from candidates regardless of sex, race, disability, age, sexual orientation, gender identity, religion/belief, marital status, or pregnancy/maternity.  For further information on our EDI commitments please view here: Vita Health Groups commitment to Equality, Diversity and Inclusion

We are committed to being equitable and supporting the wellbeing of all employees.

• We are a Mindful Employer
• Our status as a Disability Confident Leader dedicated to ensuring that all candidates are treated fairly throughout the recruitment process. All disabled candidates that meet the minimum essential criteria will be invited to interview.
• Our Ethnicity Matters Scheme where all applicants for senior roles (£40,000+) from a minority ethnic group that meet the essential criteria will be invited for interview.
• Our Gender Matters Scheme where all women applicants for senior roles (£60,000+) that meet the essential criteria will be invited to interview.
• Our sign up to the Armed Forces Covenant.  
• Our status as a Menopause Friendly Committed employer. 
• Our sign up to the Employer with Heart Charter.  
• Our commitment to meet the standards outlined in the NHS Equality Delivery System (EDS). Workforce Race Equality Standard (WRES) and Workforce Disability Equality Standard (WDES).
• Access to health and wellbeing services for colleagues including Mental Health Advocates and an Employee Assistance Programme.
• An embedded “speaking up” culture facilitated by Freedom to Speak Up Guardians.
• Treating transgender individuals with dignity and recognising the potential complications that may arise when taking references. We encourage applicants to contact HR at hr@vhg.co.uk to discuss or amend how we manage reference requests.

Should you wish to discuss any adjustment or assistance you need in the application or interview process please contact recruitment@vhg.co.uk and we will facilitate.

Please note, all applicants must be legally entitled to accept and perform work in the UK and all positions are subject to a DBS check. 

Any data which you share with us throughout the hiring process will be stored securely within the UK and is accessible only by staff who require it. Should your application be unsuccessful, your data will be securely destroyed after 6 months. 

Vita Health Group reserves the right to close this job when sufficient applications have been received.